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FAQ v2

Service
Technical Questions
Hardware Integration Questions (Kavach Ultimate)
Shipping & Handling
Warranty, Returns & Refunds
Privacy & Data Handling
Technical & compatibility
Billing & Legal
Contact
Service

Kavach Lite installs a performance‑tuned custom ROM. Kavach Premium installs our proprietary Kavach OS with privacy and focus tools. Kavach Ultimate includes all Premium features plus hardware safeguards (kill‑switches, RDEL LEDs, SIM‑tray lock).

Pick Lite for a software speed boost, Premium for deep privacy/productivity features, and Ultimate if you want hardware‑level of security control and other premium perks as this is our premium service.

Do you service iPhones?

Not currently. As IOS do not support such things to be installed Our custom ROMs and OS are built for Android‑based devices only.

if you visit our store than just 3 hours and if you want pick-up and delivery than Standard turnaround is 7–10 business days(as delivery takes 7 to 10 days ) from workshop receipt. Urgent security fixes can be expedited.

Yes. You’ll receive automated status updates (“Picked Up,” “In Workshop,” “Shipped Back”) by email or SMS.

Back up your data, remove external SD cards, ensure it’s unlocked (also back up your data, if possible, otherwise we will need to store your data and you may lose app data), and package it securely per our guidelines.

No, you do not need to unlock it as we are doing it and making the whole process easier than ever. We can guide you through unlocking if needed, or we can handle it as part of the service.

Carrier locks can sometimes prevent bootloader unlocking. We’ll verify compatibility during vetting and advise if service isn’t feasible.

Technical Questions

A custom ROM is a modified version of Android that replaces the stock OS, offering performance boosts, privacy tweaks, and additional features.

Kavach OS is our in‑house Android fork, designed for maximum privacy (on‑device encryption), granular app permissions, and built‑in focus tools like monochrome mode and usage timers.

A custom recovery (e.g., TWRP) replaces the stock bootloader’s recovery partition, enabling backups, ROM flashes, and advanced maintenance tasks.

Yes—where needed, we install and configure a custom recovery to facilitate safe ROM and OS flashing.

Our process may wipe user data during re‑partitioning. Back up everything before shipping. We handle backups as an optional add‑on if requested.

Absolutely. We keep your stock firmware and can reinstall it under our Full Firmware Restoration policy (see Return Policy Section 5).

Unlocking the bootloader allows you to install custom recoveries and ROMs—but it may void manufacturer warranties, so proceed with caution.

Yes, unlocking typically triggers a factory reset. Always back up before unlocking.

When done correctly, yes. We use tested, device‑specific tools and procedures and as we have enough experience to handle such processes so we can say we can do this process with almost 100% success rate .

Hardware Integration Questions (Kavach Ultimate)

Physical toggles that cut power to camera, microphone, Wi‑Fi, mobile data, or GPS—impossible for software to override.

We wire small switches in line with the device’s circuitry. Flicking the switch physically disconnects the circuit.

Reducing Distraction by Emitting Light” LEDs subtly signal when you spend excessive time in distracting apps, and other features just to guide you back to focus.

Yes—during configuration we set thresholds and patterns based on your preferences.

A fingerprint‑gated mechanism prevents SIM removal unless you authenticate via the device’s biometric scanner or PIN.

We provide a 1‑year warranty on all Ultimate hardware modifications. Manufacturer warranties may vary—check your device’s terms.

Shipping & Handling

We send tamper‑evident, shock‑resistant packaging. You only need to place your phone inside and seal per instructions.

For initial pickup, you may choose a paid or free schedule depending on promotions; all warranty return shipments are fully covered by us.

We’ll assist filing a claim with the courier. If loss is confirmed, we’ll either service a replacement device or refund with the help of courier provider as this is their responsibility to transport the device securely.

Yes—customers worldwide can send devices. You’re responsible for outbound customs duties; we handle inbound.

We recommend insuring high‑value phones for the pickup leg—your chosen courier offers insurance options at booking.

Warranty, Returns & Refunds

Defects directly caused by our software or hardware work within 6 months (kavach Lite/Premium) or 1 year (kavach Ultimate).

Email support@anusarveshu.com/anusarveshu@gmail.com with “Warranty Claim,” your Order ID, device details, and a clear issue description.

We’ll attempt every recovery method. If irreparable, we’ll provide a replacement device or refund under Section 2.2 of the Return Policy.

You may cancel pre‑service or pre‑flashing per Section 3 of the Return Policy. Once we begin work, no cancellations are allowed.

5–7 business days to your original payment method, minus any non‑refundable gateway or courier fees.

Yes—if a defect stems from our process, we’ll either fix it, provide a replacement, or refund you fully.

Privacy & Data Handling

We collect only necessary info (name, email, phone, shipping address), encrypt it at rest, and never share it with marketers.

Only if required for backup or diagnostics—and only with your consent. All device‑entrusted data is encrypted and purged (deleted) after six months.

TLS in transit, role‑based access, MFA for staff, physical security at data centers and we will try to store data in offline servers or hard drives that are our own.

Yes—email privacy@anusarveshu.com with “Data Deletion Request” any time after your 6‑month warranty ends.

We use only essential cookies for login and carts—no marketing or analytics cookies unless you opt in and consent via a banner.

Technical & Compatibility

Bootloader unlocking may trigger warranty flags on some brands. We inform you during vetting; Kavach Ultimate hardware will also leave physical marks that are not visible from inside but it still does inside.

yes in most of the cases we will notify you if that can’t be happened as System updates may overwrite Kavach OS. We recommend manual OTA management or re‑flashing via your custom recovery.

We include the latest Android security patches at time of service. Post‑service, you can apply monthly patches manually via custom recovery.

Yes—our custom ROMs and Kavach OS include full Google Play compatibility unless you opt for a de‑googled build.

We can pre‑install Magisk for root if requested. Advanced modules (Xposed) are supported on a best‑effort basis for these you need to pay extra charges.

All payments are processed securely via Razorpay—credit/debit cards, UPI, and net banking supported.

Indian GST or local VAT is added at checkout. International customers handle import duties on inbound shipments.

Indian law governs our Terms. Disputes are first negotiated in good faith, then arbitrated at our business address under the Arbitration and Conciliation Act, 1996.

Yes—our services evolve. We’ll update this FAQ list and notify you via email or our website when significant changes occur.

Email support@anusarveshu.com or anusarveshu@gmail.com our team responds within 24 hours on business days.

Yes—contact sales@anusarveshu.com for enterprise pricing, SLA options, and on‑site service agreements.

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Email: info@anusarveshu.com
Phone: +91 7073438675

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