Terms & Conditions

Effective Date: July 10, 2025

Welcome to Anusarveshu’s Kavach services. These Terms & Conditions govern your use of our website (https://anusarveshu.com), your order of Kavach Lite, Kavach Premium, or Kavach Ultimate services, and all related interactions. By placing an order or using our services, you agree to these terms in full. Please read them carefully.

## 1. Definitions & Scope

Your Kavach journey deserves absolute transparency from the very first click. In these Terms & Conditions, the key terms below carry the precise meanings we rely on throughout our service:

• Anusarveshu, we, us, our
  The collective of engineers, software architects, hardware specialists, and support professionals who design, install, and support the Kavach Lite, Kavach Premium, and Kavach Ultimate experiences. We handle every step—from initial device diagnostics and ROM flashing to hardware mounting, rigorous testing, and secure return shipping.

• You, your, Customer
  The individual or legal entity placing an order for our Kavach services, and who owns or has lawful authority over the device you send in for transformation.

• Device
  Any smartphone or tablet you entrust us with, for the purpose of installing a custom ROM (Kavach Lite), our proprietary Kavach OS (Kavach Premium), or precision hardware integrations—such as physical kill‑switches, RDEL light‑alerts, and fingerprint‑gated SIM‑tray locks—in the case of Kavach Ultimate.

• Service(s)
  Collectively refers to the end‑to‑end Kavach process:

  1. Consultation & Diagnostics – understanding your device’s current state.

  2. Software Flashing – applying a lean custom ROM or our feature‑rich Kavach OS.

  3. Hardware Integration (Ultimate only) – mounting kill‑switches, RDEL modules, SIM‑tray locks.

  4. Quality Assurance – exhaustive testing for stability, security, and distraction control.

  5. Final Delivery – packaging and returning your device, ready for immediate use.

• Warranty
  The promise period—six months for Kavach Lite & Premium, one year for Kavach Ultimate—during which we guarantee to address and remedy any defect directly resulting from our installation or hardware work under our Rework & Repair Guarantee.

These Terms govern every aspect of our engagement—order placement, device pickup, service delivery, payment, warranty claims, and ongoing support. If any part of these definitions or the obligations they entail does not meet your expectations, please do not proceed with an order.

2. Ordering & Acceptance

Getting started with Kavach is designed to be effortless and transparent, so you can focus on the excitement of upgrading your device rather than worrying about logistics.

a. Placing Your Order
You can initiate your Kavach transformation in just seconds through our secure online portal at anusarveshu.com, or by contacting our authorized support channels (email, phone, or live chat). When you place your order, we ask for a few essential details—your name, email, and best phone number; your device’s make, model, and serial/IMEI; and the exact address where our courier should collect your phone. Providing complete and accurate information ensures we arrive on time, properly equipped, and ready to deliver the seamless service you expect.

b. Receiving Your Confirmation
The moment we receive your order, our system generates a personalized confirmation email. Inside, you’ll find your unique Order ID (your reference for all future correspondence), the Kavach tier you selected, and a clear, realistic timeline: when our courier will pick up your device, our expected service turnaround, and the date by which we’ll have your transformed phone back in your hands. If any detail is missing or requires clarification, our team will reach out immediately—so nothing falls through the cracks.

c. Vetting & Acceptance
Before we begin, we perform a quick compatibility check to confirm your device is supported, free from critical pre‑existing damage, and eligible under local regulations. Should we uncover any issue—unsupported hardware, potential safety concern, or indicators of fraudulent information—we reserve the right to modify or cancel your order without penalty. In such rare cases, you’ll receive an immediate, full refund of any pre‑paid fees. Once your device passes this vetting step, we’ll lock in your pickup slot, dispatch our tamper‑sealed courier packaging, and prepare to deliver the Kavach experience you requested.

By streamlining these three stages—order placement, instant confirmation, and rigorous acceptance—we lay the groundwork for a worry‑free, high‑quality service that respects your time, your device, and your trust.

3. Service Descriptions & Limitations

At Anusarveshu, we offer three tiers of Kavach services—each meticulously engineered to elevate your device’s performance, privacy, and security. Below is an expressive overview of what we do (and don’t do) for each service:

• Kavach Lite & Premium (Software‑Only Transformations)

• Kavach Lite: Think of this as a deep software tune‑up. We replace your stock operating system with a lean, custom‑tuned ROM that strips away unnecessary background processes, optimizes memory allocation, and fortifies core system components against common vulnerabilities. The result? Faster app launches, smoother multitasking, and a rock‑solid foundation for your daily tasks—without ever touching your device’s hardware.

• Kavach Premium: Building on Lite’s gains, Premium installs our in‑house Kavach OS, designed from the ground up for granular privacy controls and distraction‑free focus tools. You’ll enjoy on‑device encryption of personal files, hyper‑precise permission settings for every app, and built‑in “digital detox” modes like monochrome theming and usage timers—all delivered through software alone.

• Kavach Ultimate (Software + Precision Hardware Defenses)
When only the most rigorous safeguards will do, Kavach Ultimate combines every feature of Premium with purpose‑built hardware protections:

1. Physical Kill‑Switches that instantly sever power to your camera, microphone, Wi‑Fi, mobile data, or GPS circuits—no software override can reactivate them.

2. RDEL Light‑Alerts: Subtle, built‑in LEDs that guide you away from time‑sucking apps and back to what matters most.

3. Fingerprint‑Gated SIM‑Tray Lock: A bespoke mechanism preventing unauthorized SIM swaps or removals unless you authenticate with your fingerprint or PIN.

Device Condition & Eligibility
Before we begin your Kavach transformation, you warrant that:

• Your device is unlocked (bootloader unlocked, if required by the service).

• It is free of critical damage—no cracked motherboards, bent frames, or water intrusion in core components.

• It does not carry active malware or unauthorized third‑party firmware that could compromise stability or security.

If we identify safety risks, compatibility problems, or unremovable third‑party tampering during our initial diagnostics, we reserve the right to pause or decline service. In such cases, we’ll contact you promptly to explain the issue, discuss possible remedies, or issue a refund if no safe service path exists.

With clearly defined service boundaries and eligibility criteria, Anusarveshu ensures every Kavach upgrade—software or hardware—delivers the transformative experience you expect, while safeguarding both you and your device.

4. Pricing & Payment

Investing in your phone’s transformation should be straightforward and transparent—no hidden add‑ons or surprise charges. Here’s exactly how we handle pricing and payment for every Kavach service:

1. Service Fees

   • Clearly Listed: Our current rates for Kavach Lite, Kavach Premium, and Kavach Ultimate are always published on anusarveshu.com under “Pricing.”

   • Locked‑In at Order Time: Because service complexity and component costs can fluctuate, the fee you see when you place your order is the fee you pay—even if our list prices change afterward.

   • No Hidden Extras: Everything required for the basic service (software flashing, on‑device configuration, and, for Ultimate, hardware mounts) is included in that flat fee.

2. Secure Payment Processing

   • Razorpay Partnership: We’ve teamed up with Razorpay—a leading, encrypted payment gateway—to handle every transaction with bank‑grade security.

   • Authorization at Confirmation: At the moment you confirm your order, you authorize Anusarveshu to collect the full service fee. Rest assured, your card or UPI credentials never touch our servers.

   • Multiple Options: We accept all major credit/debit cards, UPI, and net banking via Razorpay. If you encounter any issues during checkout, our support team is ready to assist.

3. Taxes, Duties & Import Fees

   • Local Taxes: Any goods and services tax (GST), value‑added tax (VAT), or similar levies applicable in India or your region will be added to your invoice and clearly itemized.

   • Customs & Import Duties: If you’re shipping from abroad, any duties or customs fees imposed by your country’s authorities are your responsibility. We recommend checking local import regulations before placing an order.

   • Transparent Invoicing: Every invoice breaks down service fees, taxes, and any optional extras so you know exactly where your money goes.

Refunds of Payment Fees: In the unlikely event you qualify for a refund (per our Return & Exchange Policy), we will credit your original payment method for the service fee portion. Note that Razorpay’s transaction fees and any non‑refundable courier charges may be deducted, as detailed in our refund section.

By keeping pricing visible, payment secure, and taxes/duties transparent, we ensure your Kavach experience starts with confidence—so you can focus on the exciting upgrades ahead.

5. Shipping & Risk of Loss

Ensuring your device moves safely between your hands and our workshop is as important as the Kavach transformation itself. Here’s exactly how we handle shipping logistics—and where responsibility begins and ends:

1. Pickup & Delivery Coordination

   • Seamless Scheduling: Once your order is accepted, we partner with our trusted logistics provider to schedule a courier pickup at your preferred time and location—whether that’s your home, office, or a specified drop‑off point.

   • Tamper‑Evident Packaging: Your phone is sealed in secure, tamper‑evident packaging to guard against unauthorized access during transit. We track each shipment in real time and update you at every milestone: “Picked Up,” “In Transit to Workshop,” “Service Complete,” and “En Route Back to You.”

   • Final Return: After service, we repack and dispatch your device with the same care, ensuring it arrives back at your doorstep in pristine, ready‑to‑use condition.

2. Risk Transfer & Liability

   • Before Pickup: Your device remains under your custody until the courier physically collects it. Any damage or loss occurring before that moment is your responsibility—and we recommend you retain proof of pickup scheduling for your records.

   • In Transit to Us: From pickup confirmation until our workshop confirms receipt, risk resides with the courier provider. Should any mishap occur en route, we’ll assist you in filing a claim with them and coordinate a rapid reship if needed.

   • After Return Dispatch: Once your serviced device leaves our facility, risk transfers back to you upon successful delivery. If any damage arises during the return journey, we again facilitate claims with the shipper to make you whole.

3. Handling Delays & Exceptional Circumstances

   • Courier Delays: While we meticulously choose reliable partners, we cannot control external factors—customs holds, extreme weather, or peak‑season backlogs may slow delivery. We’ll keep you informed, but Anusarveshu cannot be held liable for these third‑party delays.

   • Force Majeure: In the event of natural disasters, civil unrest, or other force majeure situations that disrupt logistics, our team will work tirelessly to adapt and re‑route your shipment—but we cannot guarantee original timelines.

   • Proactive Communication: If we foresee any significant delay on our end (e.g., sudden warehouse closures or courier network issues), we’ll reach out proactively with revised expectations and any available workarounds.

By combining professional packaging, clear tracking, and defined points of liability, Anusarveshu ensures your device’s journey is as secure and transparent as the Kavach service itself. Should any issue arise, we’re here to guide you through resolution with speed and clarity.

6. Warranty & Remedies

Your trust in Anusarveshu’s craftsmanship is backed by clear guarantees and practical remedies—so you can embrace Kavach with confidence:

1. Rework & Repair Guarantee

   • For any software or hardware defect directly caused by our work, we’ll re‑flash, re‑configure, or replace components at no additional cost during your warranty period (six months for Kavach Lite & Premium; one year for Kavach Ultimate).

   • From boot loops to unresponsive kill‑switches, our certified technicians will restore your device to the high‑performance, privacy‑fortified state you expected.

2. Device Bricking & Total Failures

   • On the rare occasion that a software installation renders your phone completely unbootable, we assume full responsibility. Our first step is to exhaust every recovery method—safe‑mode boots, external flashing tools, and recovery partition restores.

   • If recovery proves impossible, we’ll either provide you a comparable replacement device (same or similar model) or revert to stock firmware and issue a full refund, as outlined in Section 2.2 of our Return Policy.

3. Exclusions

   • Our warranty does not cover damage from drops, liquid exposure, or other user‑inflicted harm.

   • Any third‑party firmware installs, root exploits, or unauthorized hardware tinkering will void warranty claims.

   • Normal wear‑and‑tear—battery capacity loss, cosmetic scratches, connector fatigue—and irreversible hardware modifications are also excluded.

By defining these remedies and exclusions up front, we ensure you know exactly when and how Anusarveshu will make things right—no vague promises, only concrete support.

7. Cancellation & Refunds

We respect your right to change your mind—but once our bespoke work begins, cancellations become impossible. Here’s the full picture:

1. Pre‑Service Cancellations

   • Cancel any time before we collect your device or commence diagnostics, and receive a full refund (minus any non‑refundable payment‑gateway fees).

   • Cancel after pickup but before modification, and we’ll refund your service fee minus actual logistics and inspection costs, which cover courier charges and initial device assessment.

2. No Cancellations Post‑Start

   • The moment our engineers begin flashing, configuring, or mounting hardware on your unique device, the process becomes non‑reversible. At that point, no refunds or cancellations are available.

3. Refund Processing

   • Approved refunds are credited to your original payment method within 5–7 business days.

   • We’ll provide a transparent breakdown—highlighting any deducted non‑refundable fees—so you know exactly how your refund was calculated.

This policy strikes a balance between your flexibility to back out early and our need to protect the significant time and resources we invest in every custom service.

8. Limitation of Liability

Anusarveshu strives for perfection, but we also need to define our boundaries under the law:

• Exclusion of Indirect Damages: We are not liable for any indirect, incidental, special, or consequential damages—such as lost data, lost profits, or downtime—arising from your use of Kavach services.

• Liability Cap: In any event, our total liability for direct damages will never exceed the service fee you paid for the affected device.

• No Service-Level Guarantee: While we aim for smooth, reliable installations, we do not guarantee error‑free or uninterrupted operation of your modified device; unforeseen hardware quirks or software conflicts can occasionally arise.

By setting these limits, we align with industry norms and ensure both your and our interests are fairly protected.

9. Intellectual Property

Your device becomes a canvas for our proprietary innovations—but the underlying art remains ours:

1. Ownership: All software code (custom ROMs, Kavach OS), hardware designs (kill‑switch schematics, RDEL modules), and documentation crafted by Anusarveshu remain our exclusive intellectual property.

2. License: You receive a personal, non‑transferable, non‑exclusive license to operate and enjoy Kavach OS and associated tools on the single device you submitted for service.

3. Restrictions: You may not copy, adapt, reverse engineer, decompile, distribute, or sublicense any aspect of our software or hardware designs without our express written permission. Violations will be met with legal remedies to protect our innovations.

These terms ensure that while you benefit fully from Kavach’s enhancements, the creative work and engineering brilliance behind them stay rightfully under Anusarveshu’s stewardship.

10. Confidentiality & Data Protection

Your trust is our cornerstone. When you partner with Anusarveshu, you’re sharing both your personal data and, in many cases, sensitive details about your device’s configuration. We honor that trust by maintaining rigorous confidentiality and data‑protection standards:

1. Handling Your Personal Data

   • Privacy by Design: Every step of our process—from order intake to courier handoff—is built around the principles in our Privacy Policy. We collect only what’s strictly necessary, encrypt your data at rest with AES‑256, and never share it with marketing or ad‑tech partners.

   • Access Controls: Only authorized personnel—technicians, support agents, and compliance staff—can view or handle your personal information, and only for bona fide service purposes. All access is logged and audited.

   • Secure Communications: When you contact us via email, chat, or phone, we verify your identity before discussing any personal or device‑specific details, preventing unauthorized disclosures.

2. Protecting Our Proprietary Processes

   • Trade Secrets & Innovations: Over years of R&D, we’ve developed specialized techniques for ROM optimization, kill‑switch wiring, RDEL integration, and more. Any documentation, schematics, or procedural insights we share with you—whether during a technical consultation or through support channels—are our intellectual property.

   • Non‑Disclosure Commitment: By engaging our services, you agree to treat any confidential information we disclose (e.g., hardware schematics, software algorithms, proprietary test results) as strictly confidential. You may not reproduce, distribute, or publicly discuss such details without our prior written consent.

   • Mutual Respect: If you share feedback, bug reports, or ideas for improvement, we’ll treat them with the same confidentiality, ensuring that your proprietary or personal insights remain secure.

11. Governing Law & Dispute Resolution

To give you clarity and predictability, these Terms & Conditions establish India as the legal framework for any questions or conflicts that may arise:

1. Applicable Law

   • These Terms are governed by the substantive laws of India, without reference to any conflict‑of‑law provisions. This means Indian statutes, judicial decisions, and regulatory guidance will shape their interpretation and enforcement.

2. Dispute Resolution Process

   • Good‑Faith Negotiation: If a dispute arises—whether about service quality, warranty claims, billing, or data handling—we ask both parties to first engage in informal, good‑faith discussions for up to 30 days. Most issues are resolved quickly when everyone commits to open communication.

   • Arbitration in Patna: Should negotiation fail, the dispute may be submitted to binding arbitration under the Arbitration and Conciliation Act, 1996, with the venue in Patna, Bihar. An agreed‑upon arbitrator or panel will conduct a fair hearing, and the arbitrator’s decision will be final and enforceable in any competent court.

   • Costs & Fees: Each party bares its own costs for the arbitration unless the arbitrator decides otherwise. This streamlined approach avoids lengthy court battles and delivers a faster resolution.

12. Modifications to These Terms

In our fast‑evolving field, we update our practices—and these Terms—regularly to stay aligned with new technologies, legal requirements, and customer feedback:

• Periodic Revisions: We may amend these Terms at any time. Changes will be posted at anusarveshu.com/terms with a new “Effective Date” prominently displayed.

• Notice of Material Changes: If an update materially alters your rights or obligations (for example, new cancellation provisions or warranty terms), we’ll send a clear email summary to your registered address.

• Your Continued Use: By continuing to use our website or ordering/receiving Kavach services after the revised Effective Date, you acknowledge that you have read and accepted the updated Terms. If you do not agree with any change, you must cease using our services and request any permitted refunds as outlined above.

These final sections ensure your and our interests are both protected—through airtight confidentiality, fair legal processes, and transparent evolution of our terms. Feel free to suggest any further refinements!