Returns + Exchanges

Effective Date: July 10, 2025

At Anusarveshu, every Kavach service is a bespoke experience—meticulously tailored to your device’s unique hardware and software. Because we work directly on your phone—flashing custom ROMs, installing proprietary OS features, and integrating advanced hardware safeguards—our Return & Exchange Policy is designed to be fair, transparent, and centered on your satisfaction.

1. Scope of This Policy

Your smartphone is as unique as you are, and our Kavach services are crafted to match that individuality. This Return & Exchange Policy applies only to the specialized work we perform when you send your device to us—nothing else. It covers all three Kavach tiers:

• Kavach Lite
  When you choose Kavach Lite, our expert technicians completely replace your stock operating system with a lean, performance‑tuned custom ROM. We surgically remove unnecessary background services, optimize memory allocation for your most‑used apps, and harden system components against common exploits. This service is purely software, but it transforms a sluggish, bloated phone into a responsive, security‑fortified powerhouse.

• Kavach Premium
  Kavach Premium steps up from a customized ROM to our own Kavach OS, built from the ground up for privacy and productivity. Beyond the speed and stability of Lite, Premium includes on‑device encryption of all your personal files, hyper‑granular permission controls so you decide exactly what each app can—and cannot—do, and built‑in focus tools (timers, monochrome dimming, “digital detox” nudges) that help you resist time‑wasting apps. Again, this tier is exclusively software work on your device.

• Kavach Ultimate
  For the ultimate in control, we combine every Premium feature with hardware‑level safeguards that no amount of software hacking can override:

  • Physical Kill‑Switches: True hardware switches that sever power to your camera, microphone, Wi‑Fi, mobile data, or GPS circuits—completely bypassing the OS.

  • RDEL Light‑Alerts: Our signature “Reduce Distraction, Enhance Life” LEDs are integrated into your phone’s frame to guide you out of unproductive apps and back to what matters.

  • Fingerprint‑Gated SIM‑Tray Lock: A custom hardware mechanism that prevents SIM removal or swapping without your biometric approval.

Important:
This policy does not cover any accessories you buy separately, third‑party parts you or someone else install, or phones you keep—it applies only to devices physically sent to Anusarveshu for Kavach Lite, Premium, or Ultimate service, and only to the software, hardware we ourselves integrate.

2. Return Eligibility

Your smartphone is one-of-a-kind—and so is each Kavach transformation we perform. Because our services involve bespoke, device-specific modifications at both the software and (for Ultimate) hardware levels, traditional retail returns simply do not apply. Instead, we back our craftsmanship with an ironclad Rework & Repair Guarantee, designed to give you complete peace of mind within transparent, clearly defined warranty windows.

2.1 Rework & Repair Guarantee

If your device exhibits a defect or failure that stems directly from our installation or modifications, you’re entitled to a no-cost rework, repair, or component replacement—provided the issue meets the following criteria:

a. Warranty Periods

• Kavach Lite: Six months of worry-free performance from the moment your device returns home.

• Kavach Premium: A full six-month support window to keep your proprietary Kavach OS running flawlessly.

• Kavach Ultimate: One year of comprehensive coverage, extending to both our software refinements and all hardware safeguards we integrated.

Why We Chose These Durations: These timeframes reflect common device upgrade cycles and give you ample time to uncover any hidden issues—whether they surface immediately or emerge down the road.

b. Scope of Coverage

• Software Issues (All Services):

  • Boot loops or failure-to-boot scenarios introduced by our custom ROM or Kavach OS.

  • Stability regressions, unexpected reboots, or performance slowdowns traceable to our software work.

  • Misconfigured privacy or permission settings that block legitimate app functionality.

  • Feature malfunctions, such as inactive focus-mode timers or monochrome overlays.

• Hardware Issues (Kavach Ultimate Only):

  • Physical kill-switches that do not sever power to camera, microphone, Wi-Fi, mobile data, or GPS as intended.

  • RDEL LED indicators that fail to illuminate, flicker incorrectly, or remain unresponsive.

  • SIM-tray lock mechanisms that refuse to engage or disengage under your fingerprint or PIN.

c. Exclusions

Coverage under our Rework & Repair Guarantee does not extend to:

• User-Caused Damage: Drops, liquid immersion, extreme temperature exposure, or any physical harm occurring after we return your device.

• Unauthorized Modifications: Third-party firmware flashes, root exploits, or hardware tinkering performed outside our workshop.

• General Wear & Tear: Natural battery capacity decline, surface scratches, port wear, and connector fatigue over time.

d. Verification & Timing

• Report Within Warranty: You must notify our support team at support@anusarveshu.com before your warranty window closes.

• Reproducible Condition: We may request logs, screenshots, or videos to reproduce the issue in our lab.

• No Tampering: We reserve the right to inspect your device; evidence of unauthorized changes will void warranty coverage.

2.2 Device Bricking & Full-Process Failures

In the unlikely event that your device becomes fully unresponsive or “bricked” due to our software process, Anusarveshu accepts full responsibility. We will:

1. Attempt Full Recovery: Exhaust every technical avenue to restore your original firmware or Kavach installation.

2. Offer a Replacement Device: If recovery fails, we will provide a comparable replacement (same or similar model) at no cost.

Should a deeper software flaw emerge post-installation—where even stock software fails to revive your phone—we will:

1. Reinstall Stock Firmware: Return your device to its original factory state.

2. Issue a Full Refund: If the device remains unstable or fails after that reset, we will process a complete refund of your service fee—provided the root cause is traced to our work.

And for kavach ultimate it’s a whole different thing as we were modifying hardware things we cant reverse certain things hence we will try to make device look as you provided the device to us will not only refund the whole amount but also give you a certain minimum requires amount for buying those parts which are damaged .

Refund & Replacement Conditions: These remedies apply only when the failure is demonstrably caused by our installation or modification process. Out-of-scope issues remain subject to standard rework or repair fees.

With our Rework & Repair Guarantee, you can explore Kavach’s software speed boosts, privacy fortifications, and hardware defenses with absolute confidence. Your device’s safety and your satisfaction are our highest priorities.

3. Service Cancellation

Life is unpredictable, and we respect your right to change your mind—up until the very moment our precision work begins. Our Service Cancellation policy ensures you receive fair refunds based on how far along your order is in our process:

• Before Pickup / Pre-Service:
  If you decide to cancel before our courier collects your device or before any diagnostic steps commence, we’ll issue a full refund of your service fee, minus only any non-refundable payment gateway charges.

• After Pickup but Before Modification:
  Should you cancel after your phone has been picked up but prior to factory or custom ROM installation, hardware calibration, or any physical alterations, we will process a partial refund. The deducted amount will cover actual logistics and inspection costs (courier fees, initial device assessment). You will receive the balance promptly.

• Once Service Begins:
  At the moment our expert technicians start applying software tweaks or hardware integrations—creating a one-off, bespoke configuration for your specific device—we cannot reverse the process. No cancellations or refunds are available once work is in progress, because each step is custom-tailored to you. And as for kavach ultimate we cant reverse certain things like the frame and etc. we will try to provide certain percentage of the amount so that you can buy new parts for your device minimum requirements needed.

Our Commitment to Clarity: We’ll always confirm your cancellation status by email, outlining any fees applied and the exact refund amount. You can rest easy knowing there are no hidden surprises—only transparent, predictable policies designed to honor your trust.

With our Rework & Repair Guarantee, you can explore Kavach’s software speed boosts, privacy fortifications, and hardware defenses with absolute confidence. Your device’s safety and your satisfaction are our highest priorities.

4. Exchanges (Kavach Ultimate Hardware Only)

When you choose Kavach Ultimate, you entrust us with not only your software but also precision hardware installations—kill-switches, RDEL LEDs, and SIM-tray locks. If any of these bespoke components fail under normal use within the one-year warranty window, we’ll guide you through a hassle-free exchange process:

1. Remote Diagnosis:

   • Our dedicated support team will walk you through quick, step-by-step troubleshooting over email or phone. Often, a simple recalibration or firmware update is all that’s needed.

2. Pickup & Inspection:

   • If the issue persists, we arrange a complimentary courier pickup of your device. Once it arrives, our engineers perform an in-depth, hands-on inspection to pinpoint the defect.

3. Repair or Replacement:

   • Confirmed hardware defects—such as an unresponsive kill-switch, dark or flickering RDEL LEDs, or a non-engaging SIM-tray lock—are repaired or swapped using brand-new parts, all at no cost to you.

4. Device Continuity:

   • We value your unique configurations and data. Instead of providing a loaner or swap unit, we repair your original device, ensuring that all personalized settings and software remain intact.

5. Refund and exchange

   • If you want any form of refund ,exchange or return than we wil not only put the stock firmware in the smartphone but also will do the things that are possible because few things are irreversible but in case of damage from our side we have all the responsibility for that device and will process whole refund.

Transparent Turnaround: After confirmation of the defect, most exchanges complete within 7–10 business days of inspection. We’ll keep you updated at every step, so you know exactly when to expect your fully restored device.

With our Rework & Repair Guarantee, transparent cancellations, and Kavach Ultimate exchange process, you can embark on your device transformation journey with absolute confidence. Your satisfaction—and the flawless performance of your Kavach-enhanced smartphone—remains our highest priority.

5. Full Firmware Restoration & Complete Refunds

Our commitment to your trust extends beyond repairs and exchanges. If at any point you request a refund, exchange, or return, we won’t simply stop at fixing the immediate issue—we’ll restore your device to its original state and guarantee a full refund under the circumstances described below:

1. Stock Firmware Reinstallation:

   • We will re-flash your device with the official, factory-stock firmware, ensuring every line of code and system setting matches your phone’s out-of-the-box condition.

2. Maximizing Reversibility:

   • While some hardware integrations—like kill-switch cut-offs or SIM-tray lock mounts—are inherently irreversible without physical removal, we’ll perform every possible reversal step, document what’s undone, and guide you through any residual changes.

3. Irreversible Components & Transparency:

   • For actions that cannot be undone (for example, certain hardware mounts), we’ll clearly communicate the scope of those changes before proceeding, so you can make an informed decision about continuing with a refund or exchange.

4. Full Refund Guarantee:

   • If the need for a refund, exchange, or return arises solely due to an error or damage caused by our process, we accept full responsibility. After restoring stock firmware and reversing reversible modifications, we will process a complete refund of your service fee—no deductions, no questions asked.

Note: Refunds or returns initiated for reasons outside the scope of our workmanship (for example, user-change of mind after irreversible hardware alterations) will be handled on a case-by-case basis, with clear communication about any necessary fees or limitations.

With this Full Firmware Restoration & Complete Refund policy, Anusarveshu ensures that your device—and your satisfaction—are in the safest hands, from start to finish.

6. Non‑Refundable & Non‑Returnable Scenarios

While our ironclad guarantees cover workmanship errors and hardware defects, certain situations fall outside our scope of responsibility. In the spirit of full transparency, here are the scenarios where returns, exchanges, or refunds are not available:

1. User-Induced Damage Post-Service:

   • Any physical harm occurring after your device is returned—drops, spills, exposure to extreme temperatures, or other accidents—invalidates warranty claims related to those incidents.

2. Unauthorized Third‑Party Modifications:

   • If the device has been rooted, flashed with unsupported firmware, or had components altered by anyone other than Anusarveshu, we cannot guarantee stability or safety, and any prior warranties become void.

3. Natural Wear & Tear:

   • Batteries naturally lose capacity over time, connectors may loosen with frequent use, and minor cosmetic marks may appear. These age‑related changes are considered normal and are not eligible for repair or refund under this policy.

4. Cosmetic or Preference-Based Concerns:

   • Preferences such as LED brightness levels, haptic intensity, or aesthetic choices (button texture, finish color) that do not impair core device functionality are not grounds for exchange or refund.

5. Irreversible Hardware Integrations:

   • Certain Kavach Ultimate hardware mounts or modifications (e.g., internal rerouting for kill-switch wiring) cannot be completely undone without risking device integrity. Such irreversible alterations are clearly communicated before service and, consequently, cannot be refunded once installed.

6. Out-of-Warranty Requests:

   • All service requests submitted after the applicable warranty period (6 months for Lite & Premium, 1 year for Ultimate) will be considered out-of-warranty. We may offer paid repair options, but returns, exchanges, or free refunds are no longer available.

Clear Communication: Before initiating any service, our team will remind you of these non-refundable conditions and confirm your acknowledgment. We believe in empowering you with knowledge, so there are no surprises once your device is back in your hands.

With every policy section, our goal is simple: provide clarity, fairness, and unwavering support—so you can transform your device without fear, knowing exactly where you stand.

7. Shipping & Inspection Logistics

Ensuring your device’s safe passage to and from our workshop is as critical as the work we perform inside it. Here’s how Anusarveshu handles shipping, inspection, and turnaround, with complete transparency and no surprise fees:

• Warranty-Eligible Pickups:
  If your device qualifies for warranty service—whether for software rework, hardware repair, or exchange—we cover all courier costs. Simply drop off at the scheduled pickup point, and we’ll handle the rest, both ways, at no charge.

• Inspection Fees for Out-of-Scope Issues:
  In the rare case our technicians discover that the problem falls outside warranty coverage—such as user-induced damage or unauthorized modifications—we’ll:

  1. Notify You Promptly: You’ll receive a detailed inspection report explaining why your device isn’t covered.

  2. Provide a Clear Quote: We’ll outline any fees for further diagnostics, repairs, or return shipping, so you can decide whether to proceed.

• Turnaround Time:
  From the moment we receive your device, our standard rework or hardware repair timeline is 7–10 business days. If you need urgent security fixes—such as restoring a bricked phone or patching a critical vulnerability—let us know, and we’ll fast-track your order whenever possible.

Real-Time Updates: Throughout the process, you’ll receive automated notifications at each milestone: “Device received,” “Diagnostics complete,” “Repair in progress,” and “On the way back to you”—ensuring you’re never left wondering about your device’s status.

With precise logistics, clear inspection policies, and reliable turnaround commitments, Anusarveshu ensures that every step—from pickup to delivery—reflects the same excellence as our Kavach services themselves.

8. Refunds (Limited Circumstances)

While we strive to resolve every issue through our Rework & Repair Guarantee and exchange processes, we recognize that certain rare scenarios warrant a formal refund. Refunds under this policy are strictly limited to:

• Pre‑Service Cancellations: As outlined in Section 3, when you cancel before any work begins, you receive a full refund (minus non‑refundable gateway fees).

• Significant Service Failures: In the exceptional event that we cannot remedy a covered issue within a reasonable timeframe—despite best efforts—we may, at our sole discretion, offer a full or partial refund of your service fee.

All refunds will be:

• Processed to your original payment method within 5–7 business days of approval.

• Adjusted only for non‑refundable fees (such as courier charges already incurred or payment gateway transaction fees).

Transparency Guarantee: Every refund comes with a clear breakdown of the refunded amount and the fees deducted. We believe you deserve to know exactly how your refund was calculated.

With every aspect of our policy—whether it’s rework, exchange, or refund—Anusarveshu is committed to delivering fairness, clarity, and unwavering support, so you can trust us with your device from start to finish.

9. Questions & Support

Your device is your lifeline. If you ever need clarity or assistance, reach out:

📧 Email: support@anusarveshu.com or anusarveshu@gmail.com

We’re committed to ensuring your Kavach service not only meets but exceeds your expectations—backed by transparent, customer‑friendly return and exchange practices.