Effective Date: [21-08-2024]
At Anusarveshu.com, we aim to provide you with the best experience when preordering your favorite earbars and smartphones. We understand that sometimes situations change, and you might need to request a refund or cancellation. This page outlines our policies and procedures for handling such requests.
1. Order Cancellation
Before Shipment:
- If you wish to cancel your preorder before the product has been shipped, please contact us as soon as possible.
- To request a cancellation, email us at support@anusarveshu.com with your order number and cancellation request.
- We will process your cancellation request promptly and issue a full refund to your original payment method.
After Shipment:
- Once your order has been shipped, it cannot be canceled. You will need to follow our return process to return the product for a refund.
2. Refunds
Eligibility for Refunds:
- Preorder Cancellations: If you cancel your preorder before the product has been shipped, you will receive a full refund to your original payment method.
- Returned Products: If you receive your product and wish to return it, you must follow our return process. Refunds for returned products will be issued once we have received and inspected the returned item.
Return Process:
- To return a product, email us at support@anusarveshu.com to request a Return Merchandise Authorization (RMA) number after paying the return courier amount [Customer has to pay for returns unless and until return reason is Damaged/Wrong Item].
- Return the product to us within 4 days of receiving your RMA number.
- The product must be in its original packaging and condition, with all accessories and manuals included.
Refund Processing:
- Refunds will be processed within 5-7 business days of receiving the returned product or processing the cancellation request.
- The refund will be issued to your original payment method. Please note that it may take additional time for the refund to appear on your account, depending on your bank or credit card provider.
3. Non-Refundable Items
Please note that certain items are non-refundable, including:
- Products marked as “Final Sale”
- Items that have been used or damaged
- Reason for refund “No longer Needed”
4. Changes to Policy
We may update this Refund and Cancellation Policy from time to time. Any changes will be posted on this page with a new effective date. Please review this policy periodically for any updates.
5. Contact Us
If you have any questions or need assistance regarding our refund and cancellation policies, please contact us at:
Anusarveshu.com
Email: support@anusarveshu.com
Thank you for shopping with Anusarveshu.com. We appreciate your business and are here to help ensure your satisfaction with your purchase.