Effective Date: [21-08-2024]
At Anusarveshu.com, we are committed to providing you with a smooth and enjoyable shopping experience. This Shipping and Return Policy explains our procedures for shipping, delivery, and returns of preordered earbars and smartphones.
1. Shipping Information
Order Processing:
- Orders are processed once payment is confirmed and the preorder is confirmed. Please allow 1-2 business days for order processing.
- Preordered items will be shipped as soon as they become available. We will notify you via email when your order is ready to be shipped.
Shipping Methods:
- We offer various shipping options, including standard and expedited shipping. Shipping costs are calculated based on your location and selected shipping method.
- For specific shipping options and rates, please refer to the checkout page during the ordering process.
Delivery Times:
- Delivery times depend on the shipping method selected and your location. Standard shipping generally takes 5-7 business days, while expedited shipping can take 2-3 business days.
- Please note that delivery times may be longer for preorders due to the availability of the product.
Shipping Costs:
- Shipping costs are calculated based on the shipping method and destination. You will see the total shipping cost at checkout before confirming your order.
- We occasionally offer free shipping promotions. Details of such promotions will be provided on our website.
2. Return Policy
Eligibility for Returns:
- You may return items within 3 days of receiving your order if you are not satisfied with your purchase.
- Items must be in their original condition, unused, and in the original packaging with all accessories, manuals, and parts included.
Return Process:
- To initiate a return, please email us at support@anusarveshu.com to request a Return Merchandise Authorization (RMA) number.
- Pack the item securely in its original packaging and include the RMA number and a copy of the original invoice.
- Ship the return to the address provided by our customer service team. Please note that you are responsible for return shipping costs unless the return is due to an error on our part or a defective product.
Inspection and Refunds:
- Once we receive the returned item, we will inspect it to ensure it meets our return criteria.
- Refunds will be processed within 5-7 business days of receiving and inspecting the returned item.
- Refunds will be issued to your original payment method. It may take additional time for the refund to appear on your account, depending on your bank or credit card provider.
Non-Refundable Items:
- Certain items are non-refundable, including:
- Products marked as “Final Sale”
- Used or damaged items
- Preordered items if the preorder period has ended
3. Exchanges
- We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.
4. Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately at support@anusarveshu.com. We will provide instructions for returning the item and will issue a replacement or refund, depending on your preference and item availability.
5. Changes to Policy
We may update this Shipping and Return Policy periodically. Any changes will be posted on this page with a new effective date. Please review this policy periodically for any updates.
6. Contact Us
If you have any questions or need assistance regarding shipping or returns, please contact us at:
Anusarveshu.com
Email: support@anusarveshu.com
Thank you for choosing Anusarveshu.com. We appreciate your business and are here to help ensure your satisfaction with your purchase.